135 High Street, Stevenage, Herts SG1 3HT

Current time is 11:55 - We're open

Emperors Gate, Stevenage, Herts SG2 7QX

We're open

NHS

Telephone: King George - 01438 361111

Telephone: Manor House - 01438 742639

Out of Hours: 111

Requesting copies of your records

A request by a patient, or a request by a third party who has been authorised by the patient, for access to records under the GDPR (and DPA 2018) is called a Subject Access Request (SAR). If you want to see your health records, or wish to have a copy, please complete a Practice Subject Access Request Form (below) and return it to us. Contact will, subsequently, be made by the Practice to arrange a time for you to come in and collect or read them. You do not have to give a reason for wanting to see your records and there is no charge for this service. You will however be required to produce proof of identity before being allowed to read/collect them.

The Practice has up to 28 days to respond to your request. If additional information is needed before copies can be supplied, the 28-day time limit will begin as soon as the additional information has been received.

The 28 day time limit can be extended for two months for complex or numerous requests where the data controller (usually your Practice) needs more time to collate and supply the data. You will be informed about this within 28 days and provided with an explanation of why the extension is necessary.  Please consider that SARs can be time consuming and costly on Practice resources.  Large amounts of data may be copied to a CD disc to save paper wastage.

Patients will be expected to collect their records from the Practice, we cannot post them due to data security risks and the cost of postage on the Practice.  We also have restrictions on the size of a file we are able to email. The Practice has an obligation under the GDPR and DPA2018 to ensure that any information provided for the patient can be verified, therefore ID is required on collection.

SAR Request Form

 

Opening Times - King George Surgery

  • Monday
    08:00 until 18:30
  • Tuesday
    08:00 until 18:30
  • Wednesday
    08:00 until 12:30
    13:30 until 18:30
    We are closed for staff training 12.30-1.30pm
  • Thursday
    08:00 until 18:30
  • Friday
    08:00 until 18:30
  • Saturday
    CLOSED
  • Sunday
    CLOSED

Opening Times - Manor House

  • Monday
    08:00 until 17:00
  • Tuesday
    08:00 until 17:00
  • Wednesday
    08:00 until 12:30
    13:30 until 17:00
    We are closed for staff training
  • Thursday
    08:00 until 17:00
  • Friday
    08:00 until 17:00
  • Saturday
    CLOSED
  • Sunday
    CLOSED