Practice Info

Privacy Notice – Protecting Your Information

We take our responsibility of keeping the information we hold about you secure and confidential. We abide by the Data Protection Act and the new EU legislation in effect from 25th May 2018, General Data Protection Regulations. To this end, please read our Privacy Notice which details how and why we store your information, who we share it with and how we keep it safe.

GP Data Extraction

Data from GP practices is required as one of the data flows in order to support the commissioning functions of Hertfordshire County Council (HCC), East and North Hertfordshire Clinical Commissioning Group (ENHCCG) and Herts Valleys Clinical Commissioning Group (HVCCG), under the National Health Service Act 2006 (as amended by the Health and Social Care Act 2012).

My Care Record

Disabled Patients

King George Surgery has been built with disabled patients’ requirements in mind.

There is an accessible toilet and reserved parking spaces are provided for disabled patients. We also have automatic sliding entrance doors.

All patient areas are on the ground floor and accessible to wheelchair users.

We have a patient call display board for patients with hearing impairment, and an audible calling system for the partially sighted.

Patient Liaison Group

King George Surgery is one of the very few practices in the North Herts and Stevenage area with a strong, active Patient Liaison Group. It is open to all our patients, for discussion of the services provided by the practice.

We are always looking for new members to join as we value your views on what is being done in the surgery, and also your suggestions for improving the service given.

The group meets once every two months.

Please contact Amy Elliott, Practice Manager, if you are interested in joining this thriving group.

Comments, Complaints or Compliments

If you have cause for complaint, comment or even compliment, please let Amy Elliott, our Practice Manager know, or use the suggestion box in reception.

Download our Complaints Procedure for more information.

Your feedback is always welcome – comments can be posted online with NHS Choices.

Zero Tolerance

A zero tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the National Health Service.

The staff in this practice have the right to do their work in an environment free from violent, threatening and abusive behaviour and everything will be done to protect that right.

If you do not respect the rights of our staff, we may choose to inform the police and make arrangements for you to be removed from our medical list.

Confidentiality

A confidential reception room is available if required – please ask at reception.

We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act.  Safeguarding confidential patient information is the responsibility of all NHS staff. We will ensure that this confidentiality is respected and maintained at all times by all members of the practice team.

There is no cut-off age when a young person is deemed to require parental consent before seeking advice/treatment from a health care professional. Whether advice/treatment is given without parental consent is dependent on the young person’s capacity to understand the information given and on their competency to make a reasoned decision. Of course, the health care professional will encourage the young person to confide in his/her parents/guardians.

This practice contributes anonymous patient data to a database(s) used for health care research purposes. The practice receives a nominal fee and training from the company aggregating the data to help improve quality in our computer records. The company holding the anonymous data will be providing the data to authorised researchers for a data fee. The data collection scheme has been approved by the South East Multicentre Research Ethics Committee. The Committee will also be overseeing all research conducted on the data. The database will hold data on millions of patients, and no patient will be traceable to anyone outside this practice.

Named GP

We have allocated a Named Accountable GP for all of our registered patients. New patients joining us will be advised of their Accountable GP at the point of registration. If you do not know who your named GP is, please ask a member of our reception team.