Contact the practice
King George Surgery
135 High Street
Stevenage
Herts
SG1 3HT
Telephone: 01438 361111
Out of Hours: 111
Get DirectionsKing George Surgery opening and closing times. Manor House branch site closes daily at 4pm.
| Monday | 8:00am to 6:30pm |
| Tuesday | 8:00am to 6:30pm |
| Wednesday | 8:00am to 6:30pm |
| Thursday | 8:00am to 6:30pm |
| Friday | 8:00am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Dispensary Times
| Monday | 8:30am to 6:00pm |
| Tuesday | 8:30am to 6:00pm |
| Wednesday | 8:30am to 12:30pm and 1:30pm to 6:00pm |
| Thursday | 8:30am to 6:00pm |
| Friday | 8:30am to 6:00pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
Please call 111 for medical advice, or visit your local pharmacy.
Appointments can be cancelled when we are closed by calling the surgery number and using your telephone key pad, just follow the instructions.
Find out more about the NHS 111 Service.
Physical accessibility
Both practice sites have been built with disabled patients’ requirements in mind.
There are accessible toilets and reserved parking spaces provided for disabled patients.
All patient areas are on the ground floor and accessible to wheelchair users.
We have a patient call display board for patients with hearing impairment, and an audible calling system for the partially sighted.
Please let us know if you have a communication need so we can record this on your medical record.
How to make a complaint
Of course we recognise that on occasion, things can go wrong.
Please see below about use of AI tools to make a complaint.
If you have cause for complaint, comment or even compliment, please email kgsmh.feedback@nhs.net or fill in the form below. Please do not use this contact for anything clinical, this is for feedback, complaints & compliments only.
Patient Feedback
Please contact the patient feedback team using this form.
You can also leave a voicemail on 01438 310508 or write to us at Patient Feedback Team, King George Surgery, 135 High Street, Stevenage. SG1 3HT.
Complaints and the Use of Artificial Intelligence (AI)
We welcome feedback and complaints, and we want to understand your experience in
your own words.
We are committed to handling complaints fairly, openly and compassionately, in line with
the Parliamentary and Health Service Ombudsman’s NHS Complaint Standards.
Some people choose to use Artificial Intelligence (AI) tools to help write complaints or
emails. We understand that these tools can be helpful in organising thoughts or
expressing concerns.
However, AI-generated text can sometimes:
• include information that is inaccurate or not relevant;
• use overly formal or legal language;
• make complaints longer or more complex than necessary; or
• make it harder for us to clearly understand your personal experience.
This can occasionally delay our review or mean we need to contact you to clarify the
details before we can respond fully.
Please be aware that some AI tools may store or use information entered into them.
If you need support to make a complaint—for example due to language needs, disability,
learning disability, or mental health or communication difficulties—please let us know. We
will do our best to support you in a way that works for you.
Download our KGS Comments & Complaints Leaflet 2025 for more information.
Your feedback is always welcome – comments can be posted online via this link or via the NHS website, however if you have a genuine complaint please contact us in the first instance.
