135 High Street, Stevenage, Herts SG1 3HT Emperors Gate, Stevenage, Herts SG2 7QX

Current time is 17:26 - Sorry, we're closed

NHS

Telephone: King George - 01438 361111 Manor House - 01438 742639

Out of Hours: 111

Practice Operations from 2nd August 2021

Posted on July 26th, 2021

We appreciate it has been difficult to get through to us over the last few months.  The easing of lockdown brought about unprecedented demand for our service. We have also experienced staff losses and shortages due to COVID-19 from staff isolating and illness.

We are making some changes to our appointment system which we hope will provide greater access and we hope we can count on patient support and engagement to help us embed the changes.

From Monday 2nd August – we ask that you please do not call us at 8am

unless your issue is urgent for that day

We know how stressful it can be when you are unwell or in pain and you are not able to get through to us.  We also know that we reach capacity early in the morning, preventing those that may really need to access our clinicians from being able to do so. Things that will require same day assistance include new and acute issues such as a possible urinary tract infection, tonsillitis, a possible chest infection, abdominal pain etc.

From Monday 2nd, we will only be able to deal with urgent medical issues on the day – non urgent/routine issues will be booked an appointment on another day.  For all other issues please call us later in the day (after 10am).

We are making more telephone appointments available to pre-book; these can be pre-booked online. All online bookings are telephone appointments only – despite the time allocated to the appointment, you will be called during the morning or afternoon (depending on when you book) and not usually at the specific time indicated.

Appointments will become available each day at intervals in advance – if there are none available when you try to book, please try again the next day. We are also implementing a rolling rota system which will see new appointments added each week – we will be able to book appointments up to six weeks in advance.

Please download the NHS app if you do not already have it.  This will enable to you book routine telephone appointments in advance rather than calling us to do so. We hope that more patients booking online will mean that patients who are unable to book online, and those who are genuinely in need of same day assistance will be able to get through easier.

If you cannot call us, we will be able to book a routine telephone appointment in advance (in the next few weeks) in person if you visit either practice. Doors will remain closed for the time being (unless you have a pre-booked appointment), but we are happy to help you via the windows.

We will still assess patients remotely where possible and will of course arrange to see you face-to-face if that is clinically indicated. Our receptionists are trained to ask for a brief description of the issue you are calling about, this helps them to direct you to the correct clinician in the correct time frame; and enables the clinician to prepare ahead of your appointment.  There are a few issues that we know will require an assessment face-to-face, and our receptionists are trained to assess this and book directly into face-to-face appointments as required.

Medical certificate (Med 3) extensions should be requested via our website using eConsult.

If you have an administrative query, you can contact us via the website rather than calling us.

The NHS app will allow you view your test results, order your repeat medication as well as booking routine telephone appointments in advance – this will really help us manage demand for our phone lines – your support is really appreciated.

If you are on Facebook, please join our Patient Liaison Group Facebook page – search for “King George & Manor House Surgeries” and request to join.  We will aim to keep this group page and the website updated with practice changes, news, and inform you of health initiatives and programmes in the local area.

Please be kind to our staff who are here to help you; verbal abuse will not be tolerated. We will of course continue to review the service we offer and make changes as needed. Your support and ongoing cooperation is appreciated.

King George & Manor House Surgeries.

Opening Times - King George & Manor House

  • Monday
    08:00 until 18:30
  • Tuesday
    08:00 until 18:30
  • Wednesday
    08:00 until 12:30
    13:30 until 18:30
    We are closed for staff training 12.30-1.30pm
  • Thursday
    08:00 until 18:30
  • Friday
    08:00 until 18:30
  • Saturday
    CLOSED
  • Sunday
    CLOSED