135 High Street, Stevenage, Herts SG1 3HT

Current time is 20:42 - Sorry, we're closed

Emperors Gate, Stevenage, Herts SG2 7QX

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NHS

Telephone: King George - 01438 361111

Telephone: Manor House - 01438 742639

Out of Hours: 111

New Telephone System – 9th June 2022

Posted on June 7th, 2022

We are pleased to advise patients that we have a new telephone system about to be installed, and that this will be live from Thursday 9th June 2022. Please be advised there may be some downtime between 10am and 3pm and the switch over may result in patients waiting being cut off – we do apologise in advance but this is unavoidable.

Patients will not notice a huge difference in terms of numbers to call but you will notice that the messages you hear are slightly different. Please listen carefully to the options. The new system will be cloud based and thus gives us greater capacity for queuing, more accuracy regarding queue positions and there will be less occurrences of calls becoming lost within the system and not being answered.  That said, our phone lines remain extremely busy. Rest assured we will continue to answer calls as quickly as we can. Please call us later in the day for non urgent issues, routine enquiries and test results. Please use online services (NHS app, Systmonline) where possible as this will reduce the number of callers waiting, and mean that those with an urgent medical need can access us easier.

We plan to release more appointments online to book – currently you can book routine telephone calls with a GP in advance via the NHS app and Systmonline, we are looking at some Nursing appointments becoming available online and we will update you on this in due course. Our Receptionists do a complex and difficult job in managing the call demand and ensuring that patients are booked in with the correct clinician in an appropriate length appointment slot – this is not easy to replicate with an automatic service.

Patients are reminded that your local pharmacy can help you with many queries about minor health conditions and injuries, and they are best placed to advise on over-the-counter medications – this will save you waiting unnecessarily. NHS 111 online is also a valuable source of information about health conditions and what to do – visit 111.nhs.uk

Opening Times - King George Surgery

  • Monday
    08:00 until 18:30
  • Tuesday
    08:00 until 18:30
  • Wednesday
    08:00 until 12:30
    13:30 until 18:30
    We are closed for staff training 12.30-1.30pm
  • Thursday
    08:00 until 18:30
  • Friday
    08:00 until 18:30
  • Saturday
    CLOSED
  • Sunday
    CLOSED

Opening Times - Manor House

  • Monday
    08:00 until 17:00
  • Tuesday
    08:00 until 17:00
  • Wednesday
    08:00 until 12:30
    13:30 until 17:00
    We are closed for staff training
  • Thursday
    08:00 until 17:00
  • Friday
    08:00 until 17:00
  • Saturday
    CLOSED
  • Sunday
    CLOSED