135 High Street, Stevenage, Herts SG1 3HT Emperors Gate, Stevenage, Herts SG2 7QX

Current time is 16:46 - We're open


Telephone: King George - 01438 361111 Manor House - 01438 742639

Out of Hours: 111

COVID-19 Vaccination Update – Issues and ongoing vaccinations

Posted on December 14th, 2021

Vaccination Errors/Missing Records

The Vaccine Data Resolution Service (VDRS) aims to resolve missing or incorrect vaccination records for people vaccinated against COVID-19 in England who have a current NHS number and are registered with a GP practice in England. This can be accessed by calling 119 and asking to be referred to the Vaccine Data Resolution Service.

Vaccinations Given Abroad

Unfortunately, this will not help those who were vaccinated abroad whose records do not yet appear on the NHS app. GP practices are assured that a process is being worked on to enable vaccines administered abroad to appear in NHS records as proof of vaccination. In the meantime, please click this link to update the NHS about your vaccines https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/tell-nhs-about-coronavirus-vaccinations-abroad/

12-15 Year Olds Unable to use the NHS app

If you have a 12-15 year old who has been vaccinated and you need a Covid Pass for them – we understand they are not yet able to download and use the NHS app – this is in progress. You can apply quickly online for a Covid Pass letter for them, click here and complete the required details. The Pass should arrive in 5 working days. The Practice will only be able to provide a printout of the recorded vaccination from the record (if available in the record), this will not constitute a ‘Pass’.  If parents have linked profiles with children using the NHS app, this will not provide a Pass for them at the present time.

The link above will also work for patients that are not able to use the NHS app, or you can call 119.

For any other vaccine queries, please call 119, please do not call the Practice.


We are partnering with our PCN Practices in Stevenage South PCN to deliver Booster Vaccinations. You will receive a text message invite when your vaccine is due to invite you and you will be able to book directly via the link.  You can view an update on the programme here .

You can find details of walk-in availability in the local area for Boosters here .

3rd Doses – for those considered immunocompromised

All adults are advised to have two doses of a Covid-19 vaccination, plus a Booster dose. Those considered to have a lower immune system response to vaccination are advised to have three doses, plus a Booster.  This is called a ‘3rd dose’.  If you have been advised to have a 3rd primary Covid-19 vaccination dose, you can have this at any Vaccination site or you can contact us and we can arrange a 3rd dose at our Local Vaccination Site (Shephall Health Centre).  You will then need a 4th dose (which is your Booster) 3 months after this. If you have already had a booster, don’t worry – the dosing is the same, you just need to have a further booster 3 months after that.  Please contact us near to the time your Booster is due, or you may be able to book online or visit a walk-in service.

Please bear in mind that changes to timeframes between doses and age cohorts announced in the media often take time to become operational, this can mean queues at walk-in provisions.

Opening Times - King George & Manor House

  • Monday
    08:00 until 18:30
  • Tuesday
    08:00 until 18:30
  • Wednesday
    08:00 until 12:30
    13:30 until 18:30
    We are closed for staff training 12.30-1.30pm
  • Thursday
    08:00 until 18:30
  • Friday
    08:00 until 18:30
  • Saturday
  • Sunday