King George Surgery

King George Surgery

135 High Street, Stevenage, Hertfordshire. SG1 3HT

Current time is 10:04 - We're open

NHS

Telephone: 01438 361111

Out of Hours: 111

Coronavirus – update

Posted on October 16th, 2020

WASH HANDS – COVER FACE – MAKE SPACE

As a result of the Coronavirus pandemic, the surgery has made some changes to ensure that it can care for patients in the best possible way:

If you have concerns about your health, please do call us.  Whilst we have made changes to safeguard patients and staff regarding Coronavirus, we are still here and will help patients with other health concerns as much as possible. 

Please do not wait if you have new symptoms you are worried about.

  1. Appointments – anyone requesting a face to face appointment must have a discussion on the phone with the clinician first. If the GP feels it is clinically appropriate, they will allocate an appointment to see you safely – clinicians will be wearing PPE, patients entering the building are requested to wear a face covering (not including children and those with breathing difficulties). We do not have sufficient masks to give to patients – please bring your own, they are available to buy or you can make your own at home – click this link to see how.  Please attend alone where possible.
  2. For Parents – please see Advice for Parents during Coronavirus for information about children’s health.
  3. Call Back – Clinicians will place TWO calls, at least TEN minutes apart and will allow SIX rings each time.  We are still very busy – if you miss both calls you will need to call back and go back onto the triage list, this may be the following day if we are at capacity. PLEASE NOTE THE CALL WILL SHOW AS NO CALLER ID.
  4. Surgery Doors – remain closed – only those patients with arranged appointments will be allowed entry – please see signs on the main doors and use sign-posted windows to let us know you are here.  If you do not have a pre-arranged appointment you will not be allowed entry to the building. Please come alone where possible, children should be accompanied by one adult only where possible.
  5. Prescriptions – collect prescriptions and items from the Dispensary via a window that is signposted at the front of the building.
  6. Electronic Prescriptions – please nominate a pharmacy to receive your prescriptions electronically, you will not therefore have to come and collect a paper prescription (this does not apply to Walkern patients). Go to the Prescriptions page on the website.
  7. Repeat Medications – order via the nominated pharmacy or via the website if you have online access or by downloading the NHS app.
  8. Routine telephone appointments can be booked via online access – download the NHS app.
  9. Nurse Appointments  – some may booked in advance but the patients will be phoned for screening the day before to ensure that they do not have COVID-19 symptoms. Some of our nursing services have been suspended.
  10. Website – please use the website to raise non urgent queries via eConsult. Phone lines are still busy, especially first thing in the morning, so using the website will prevent patients having to wait in the phone queues. You can order repeat prescriptions and book routine telephone appointments via the NHS app.
  11. Blood Tests – will shortly be reinstated at the surgery but we will have reduced capacity. You can visit the Lister Hospital between 8.30 and 5pm or the QEII Hospital or Hertford County.
  12. COVID-19 symptoms – For general advice please go to www.nhs.uk and click the Coronavirus link. You should arrange for a test via https://www.nhs.uk/ask-for-a-coronavirus-test
  13. Testing – We are not able to arrange tests and appreciate this is difficult at present – please continue to try the testing service website as above, or call 119.
  14. 111 – please avoid calling – to get medical help relating to coronavirus accesshttps://111.nhs.uk online.  Please do not visit A&E unless it is required – the department is exceptionally busy.
  15. Privacy Notice – how we handle your information – We have implemented a Supplementary Privacy Notice during the COVID-19 pandemic which explains changes to the way we process your data during this unprecedented time – please view it via this link Supplementary Privacy Notice Covid-19 Sept 2020

The surgery will continually update the way it is working in line with the latest local and National advice.

Please see the link regarding government advice https://www.gov.uk/coronavirus

FOLLOW GOVERNMENT ADVICE – WASH YOUR HANDS AND EXERCISE SOCIAL DISTANCING