King George Surgery

King George Surgery

135 High Street, Stevenage, Hertfordshire. SG1 3HT

Current time is 06:08 - Sorry, we're closed

NHS

Telephone: 01438 361111

Out of Hours: 111

Coronavirus – update

Posted on July 10th, 2020

STAY ALERT – CONTROL THE VIRUS – SAVE LIVES

As a result of the Coronavirus pandemic, the surgery has made some changes to ensure that it can care for patients in the best possible way:

If you have concerns about your health, please do call us.  Whilst we have made changes to safeguard patients and staff regarding Coronavirus, we are still here and will help patients with other health concerns as much as possible. 

Please do not wait if you have new symptoms you are worried about.

  1. Appointments – anyone requesting a face to face appointment must have a discussion on the phone with the clinician first. If the GP feels it is clinically appropriate, they will allocate an appointment to see you safely – clinicians will be wearing PPE, patients entering the building are requested to wear a face covering (not including children and those with breathing difficulties). We do not have sufficient masks to give to patients – please bring your own, they are available to buy or you can make your own at home – click this link to see how.  Please attend alone where possible.
  2. For Parents – please see Advice for Parents during Coronavirus for information about children’s health.
  3. Call Back – Clinicians will place TWO calls, TEN minutes apart and will allow SIX rings each time.  We are still very busy – if you miss both calls you will need to call back and go back onto the triage list, this may be the following day if we are at capacity. PLEASE NOTE THE CALL WILL SHOW AS NO CALLER ID.
  4. Surgery Doors – remain closed – only those patients with arranged appointments will be allowed entry – please see signs on the main doors and use sign-posted windows to let us know you are here.  If you do not have a pre-arranged appointment you will not be allowed entry to the building. Please come alone where possible, children should be accompanied by one adult only where possible.
  5. Prescriptions – collect prescriptions and items from the Dispensary via a window that is signposted at the front of the building.
  6. Electronic Prescriptions – please nominate a pharmacy to receive your prescriptions electronically, you will not therefore have to come and collect a paper prescription (this does not apply to Walkern patients). Go to the Prescriptions page on the website.
  7. Repeat Medications – order via the nominated pharmacy or via the website if you have online access or by downloading the NHS app.  We will accept requests by phone at this present time.
  8. Routine telephone appointments can be booked via online access – download the NHS app.
  9. Nurse Appointments  – some may booked in advance but the patients will be phoned for screening the day before to ensure that they do not have COVID-19 symptoms. Some of our nursing services have been suspended.
  10. Website – please use the website to raise non urgent queries via eConsult. Phone lines are still busy, especially first thing in the morning, so using the website will prevent patients having to wait in the phone queues. You can order repeat prescriptions and book routine telephone appointments via the NHS app.
  11. Blood Tests – have been suspended at the surgery – you can visit the QEII Hospital or Hertford County to have a blood test or Lister Hospital between 8.30 and 5pm.
  12. COVID-19 symptoms – For general advice please go to www.nhs.uk and click the Coronavirus link. You should arrange for a test via https://www.nhs.uk/ask-for-a-coronavirus-test
  13. 111 – please avoid calling – to get medical help relating to coronavirus accesshttps://111.nhs.uk online.
  14. High Risk/Shielded Patients –  have now been contacted. For further information about those at risk and what to do visit the Government website here
  15. Privacy Notice – how we handle your information – We have implemented a Supplementary Privacy Notice during the COVID-19 pandemic which explains changes to the way we process your data during this unprecedented time – please view it via this link Supplementary Privacy Notice – COVID-19 April 2020

The surgery will continually update the way it is working in line with the latest local and National advice.

Please see the link regarding government advice https://www.gov.uk/coronavirus

FOLLOW GOVERNMENT ADVICE – WASH YOUR HANDS AND EXERCISE SOCIAL DISTANCING

 

 

 

 

 

 

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Patient Survey

  • We have changed the way we work due to the pandemic, and we would really appreciate your feedback regarding your recent contact. We feel that by triaging patients we are able to offer greater capacity to ensure that those patients that really need to be seen are seen in a timely manner, rather than having to wait a long time. We are seeking patient thoughts around this new, modern way of working as we feel it represents a positive change in waiting times. Many thanks for taking the time to complete the questions below.
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  • If you have answered YES to any of the above questions, it is very important that you make an appointment to have a face-to-face review with a practice nurse. We may need to change your medication. If you have answered NO to all three questions, we will complete your asthma review for the year, however in certain circumstances we may contact you by phone to discuss your medication and whether it should be changed or stopped. Please note the details you have provided will be used to update your records, and should your symptoms worsen at any time you should contact us.
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Opening Times

  • Monday
    08:00 until 18:30
  • Tuesday
    08:00 until 18:30
  • Wednesday
    08:00 until 12:30
    13:30 until 18:30
    We are closed for staff training 12.30-1.30pm
  • Thursday
    08:00 until 18:30
  • Friday
    08:00 until 18:30
  • Saturday
    CLOSED
  • Sunday
    CLOSED