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King George Surgery
135 High Street
Stevenage
Herts SG1 3HT
Walkern Surgery
80 High Street
Walkern
Herts SG2 7PG
Telephone (24 hrs) 01438 361111
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Practice

Privacy Notice - Protecting Your Information

We take our responsibility of keeping the information we hold about you secure and confidential. We abide by the Data Protection Act and the new EU legislation in effect from 25th May 2018, General Data Protection Regulations. To this end, please read our Privacy Notice which details how and why we store your information, who we share it with and how we keep it safe.

To ensure the safety of your information, we will now require photographic ID when collecting letters, forms, blood results etc that contain sensitive personal information in regards to your healthcare.  This is to ensure we are giving out information to the correct person.  Thank you for your cooperation in this regard.

GP Data Extraction

Fair Processing Notice 
 
How we use Information about You
 
East and North Hertfordshire CCG Information Sharing Protocol

Data from GP practices is required as one of the data flows in order to support the commissioning functions of Hertfordshire County Council (HCC), East and North Hertfordshire Clinical Commissioning Group (ENHCCG) and Herts Valleys Clinical Commissioning Group (HVCCG), under the National Health Service Act 2006 (as amended by the Health and Social Care Act 2012).
 
As outlined in the presentation to the Organisation, Performance and Development (OPD) Committee at ENHCCG in July 2015, the aim of the GP data extraction project is to enable earlier interventions and support preventative planning. The benefits will include risk profiling and integrated care pathways for high risk patients and those with complex conditions. The programme will improve planning for the needs of the population and patients in ENHCCG.
 
For further information please click on the links below which will take you to information provided King George Surgery or the CCG.  Patients who wish further clarity should either write to the Practice Manager or contact NHS East and North Hertfordshire CCG at Charter House Welwyn Garden City.

My Care Record

mycarerecord
The people caring for you need access to your health and care record in order to make the best decisions about your diagnosis and treatment. This could include GPs, hospital-based clinicians, nurses, health visitors and social workers. 
For this to happen more quickly and to improve the care you receive, a new process has been put in place. 

This will allow your information to be accessed by different health and care organisations, using existing computer systems.
This does not share your record, but provides health and care professionals, with your permission, access to view your information.
 
My Care Record securely connects different health and care computer systems together.  When a patient’s records are requested, it collects the information from the different systems and allows health or care professionals treating to view this information. None of the information it collects is stored and none of it can be changed. The information viewed is therefore always as up-to-date as possible. 
 
Before any information is collected or displayed to a health and care professional, the patient must be asked for their permission. Patient permission is recorded in an audit trail so that we know exactly who has accessed what information and when. The audit trail is available to the people who hold the original record (for example your GP).
 
For more information on My Care Records please go to: www.mycarerecord.org.uk and "How information about you is used" please go to the My Care Records website.

Disabled Patients

King George Surgery has been built with disabled patients’ requirements in mind. 

There is an accessible toilet and reserved parking spaces are provided for disabled patients. We also have automatic sliding entrance doors. 

All patient areas are on the ground floor and accessible to wheelchair users. 

We have a patient call display board for patients with hearing impairment, and an audible calling system for the partially sighted.

Patient Liaison Group

King George Surgery is one of the very few practices in the North Herts and Stevenage area with a strong, active Patient Liaison Group. It is open to all our patients, for discussion of the services provided by the practice.

We are always looking for new members to join as we value your views on what is being done in the surgery, and also your suggestions for improving the service given.

The group meets once every two months.

Please contact Amy Elliott, Practice Manager, if you are interested in joining this thriving group.

Comments, Complaints or Compliments

If you have cause for complaint, comment or even compliment, please let Amy Elliott, our Practice Manager know, or use the suggestion box in reception.

Download our Complaints Procedure for more information.

Your feedback is always welcome – comments can be posted online with NHS Choices.

Zero Tolerance

A zero tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the National Health Service. 

The staff in this practice have the right to do their work in an environment free from violent, threatening and abusive behaviour and everything will be done to protect that right. 

If you do not respect the rights of our staff, we may choose to inform the police and make arrangements for you to be removed from our medical list.

Confidentiality

A confidential reception room is available if required – please ask at reception.

We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act.  Safeguarding confidential patient information is the responsibility of all NHS staff. We will ensure that this confidentiality is respected and maintained at all times by all members of the practice team. 

There is no cut-off age when a young person is deemed to require parental consent before seeking advice/treatment from a health care professional. Whether advice/treatment is given without parental consent is dependent on the young person’s capacity to understand the information given and on their competency to make a reasoned decision. Of course, the health care professional will encourage the young person to confide in his/her parents/guardians.

This practice contributes anonymous patient data to a database(s) used for health care research purposes. The practice receives a nominal fee and training from the company aggregating the data to help improve quality in our computer records. The company holding the anonymous data will be providing the data to authorised researchers for a data fee. The data collection scheme has been approved by the South East Multicentre Research Ethics Committee. The Committee will also be overseeing all research conducted on the data. The database will hold data on millions of patients, and no patient will be traceable to anyone outside this practice.

Named GP

We have allocated a Named Accountable GP for all of our registered patients. New patients joining us will be advised of their Accountable GP at the point of registration. If you do not know who your named GP is, please ask a member of our reception team.